Terms & Conditions

Last updated: 24 July 2026

Welcome to KRYLON. These terms shape every purchase you make from us, so please read them before checkout — placing an order confirms you accept them in full.

KRYLON runs the online shop at krylon.com, offering a curated range of home and garden products to customers across the United Kingdom and the European Union. Below, "we" and "our" mean KRYLON, and "you" means the customer. Whatever version is live when you order is the one that applies.

"Goods" are the products you buy; an "Order" is your checkout request; the "Contract" is the agreement formed once we accept it; and the "Site" means krylon.com and its pages.

Checking out is your offer to buy the Goods. Our first email confirms your Order arrived — it isn't acceptance yet. The Contract becomes binding only when we email confirming dispatch. If we can't fulfil an Order, whether an item has sold out or a price was clearly wrong, we'll let you know quickly and refund anything paid.

Prices show in pounds sterling (£), VAT included where it applies. We price carefully, but should a clear error slip through we aren't obliged to supply at the wrong figure and will contact you first. Payment is taken at checkout through the secure options shown, and the Goods become yours once payment clears in full and delivery is made.

We work to meet the estimated windows shown at checkout, though they're estimates rather than promises — couriers can run behind over a bank holiday or busy stretch. Once the parcel reaches you or someone at your address, responsibility passes to you. If nobody's home, the courier normally leaves a card or tries again.

As a consumer you may cancel and return your Goods within 14 days of receiving them, no reason needed. The full process and legal exceptions are on our Cancellation Policy & Returns page, with a ready model form on the Withdrawal & Cancellation Form page.

Your statutory rights run alongside these terms and are not reduced by them. If an item arrives damaged, faulty or not as described, contact us and we'll arrange a repair, replacement or refund. A quick photo or note usually helps us move faster.

We're liable for foreseeable loss or damage arising from our breach of these terms or our negligence. We aren't liable for unforeseeable or business losses, as our Goods are for private, domestic use. Nothing here excludes liability that can't lawfully be excluded, including for death or personal injury caused by our negligence.

The wording, imagery and design on the Site are owned by us or our licensors and protected by law. You may view and print pages for personal use, but not reuse any part commercially without our written consent.

Personal details you share are handled per our Privacy Policy, which sets out what we collect, why, and the rights you hold.

We aren't answerable for delays or failures caused by events outside our reasonable control — severe weather, strikes, carrier disruption and the like. Should one arise, we'll be in touch promptly and keep the impact to a minimum.

These terms are governed by the laws of England and Wales, without prejudice to the mandatory consumer protection rules of the country where you habitually live. Disputes may be brought before the competent courts.

Anything unclear, or a question before buying? Email contact@krylon.com and we'll gladly help.