Contact Us

Last updated: 24 July 2026

We love hearing from our customers. A question before ordering, help with a delivery, or a return to arrange — the KRYLON team is here and will come back to you as fast as we can.

We aim to reply to every message within 24 to 48 hours on working days. Write over a weekend or a bank holiday and we'll be with you as soon as we're back at our desks.

Our customer care team is available Monday to Friday, 9am to 5pm. Anything arriving outside those hours is picked up first thing the next working day.

To help us help you fast, pop your order number into your message with a short note of what you need. If it's about an item that arrived damaged, a photo attached to your email lets us set things right straight away — no queueing in the rain at a returns desk.

KRYLON operates the online store at krylon.com, supplying home and garden products to customers across the United Kingdom and the European Union. Email is the quickest and surest way to reach us.